RETAIL SPOTLIGHT – Retailer Laings unveils Rolex Authorised Service Centre in Cardiff


Luxury family jeweller Laings, has launched a state-of-the-art Rolex Authorised Service Centre in Cardiff, bringing an exclusive new offering to clients in Wales.

The recently launched workshop has underscored its after-sales authority by achieving the prestigious Rolex Authorised Service Centre status. In line with the Rolex Service Procedure, and drawing on Laings in-house Rolex accredited watchmakers’ expertise, the service offers clients a new, elevated guarantee that their timepieces will be serviced to the exemplary standards of the renowned brand.

As part of this overall service enhancement, clients can take advantage of a Rolex two-year international service guarantee covering the parts and labour of each watch. Laings introduced its partnership with Rolex to Cardiff in 2021 and continues to nurture its relationship with the brand. Introducing the Rolex Authorised Service Centre in 2023 supports in developing client relations, with a full, on-the-ground service that offers both trust and convenience.

Building on its already considerable presence in the city following a recent £3m investment into its showroom at St David’s, the Rolex Authorised Service Centre combines the latest technology with age old skills, providing specialist services and a wide range of expertise to clients.

At the helm of the Service Centre is Robert Quin, a watchmaker who joined Laings following his move to Cardiff in August, bringing more than a decade of industry experience with him.

Since joining the luxury family business, Robert has completed the Rolex training, earning him a position in the brand’s World Service network and the authority to offer Rolex servicing.

With his exemplary track record and knowledge of watch brands, Robert is supporting Laings’ focus on bolstering its luxury watch brand offering and aftercare services.

RETAIL SPOTLIGHT – Retailer Laings unveils Rolex Authorised Service Centre in Cardiff

Robert Quin

Robert Quin said: “It is a huge privilege to work in a newly established Service Centre, which provides modern tools, technology and equipment – as well as the opportunity to further expand my horology skills.

“This is certainly a career highlight for me, being able to provide clients with a unique, personalised service, set to a standard recognised by Rolex.”